Frequently Asked Questions

How long will my order take to arrive?

Order processing takes 1-2 working days after payment reflects. After that shipping takes 2-3 working days, so all in all, you can expect your order to arrive within 3-5 

 

How can I track my order?

After the 1-2 days of processing, you will receive a shipping email containing your tracking number which you can use to track your order

 

How can I get free shipping?

If your order is R1000+, you'll receive free shipping, with the same amount of processing and shipping days as other orders

 

Do you have a physical store?

Unfortunately not, only this website for now

 

What Payment methods do you offer?

1. We have Visa and Mastercard payment options via our payment gateway, PayFast

2. We have instant EFT option 

 

Do you have/ do any special occasions?

We actually do, we host our unique charmbar at events. For example, weddings, birthday parties, events, etc. giving everyone a chance to, either make their own lockets, or let everyone have a locket & charm combination of the specific day as a souvenir 

But please note that all bookings need to be made 3 months prior to the event for us to sort out all the details

If you are looking to make a booking, please email us at beauicebycarmen@gmail.com and we would love to chat with you on how we can make the day extremely special for you